1. I'd like to place an order. When will I receive it & what are the delivery charges?

Delivery Zone	Delivery Charge
UK (under £50)	£7.95
Ireland and Europe	£14.95
USA	£35.00

We currently are not able to deliver to P.O. Boxes or military bases. Orders to be delivered anywhere in the UK under the amount of £50 will be charged a delivery fee of £7.95. Orders above the amount of £50 to be delivered anywhere in the UK will be delivered free of charge. Orders are usually received within 2-3 working days through our UPS courier service. Orders will require a signature upon receipt. Orders that are placed within the EU will be charged at £14.95 and a signature will be required upon receipt. EU orders are usually delivered within 3-5 working days.

2. How is my jewellery gift packaged?

Every item you buy from our website will be packed in a gift box which is ideal for gifts. If more than one item is ordered they will each be placed in different gift boxes.

3. Is it safe to buy goods on-line from Gemini London?

The purchase area of our site is totally secure – our payment partners Paypoint use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including your name, address and other critically-sensitive data such as your credit or debit card details. This means that information passed between your computer, their website and this website cannot be read by anyone else, even in the event that it is intercepted. When you are in the purchase area, you will see a small padlock in the status window at the bottom of the screen or your http:// address in your web browsers address bar will change to https://, the ‘s’ indicating that you are now in a secure environment.

4. What about 'cookies'?

'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. We only use cookies to store information about your purchase and you so that we can automatically complete the majority of the order form if you have bought from us previously. Your browser must accept cookies for you to be able to use the “auto-complete” system.

5. Which credit cards do we accept?

We accept all major credit cards excluding AMEX.

6. I require more information on a product. What can I do?

Please call us on 0845 371 2343 or email us at info@geminilondon.com

7. What do I do if I would like to return an item?

When returning goods we would ask that you follow the procedures as set out within our Refunds Policy.

How long will it take to refund me?

Before contacting us please take note of the timescales required to process a refund. We endeavour to complete all refunds within 14 working days. (N.B Your refund will be made by cheque and sent to your billing address.) If you would like more information or are not sure what to do regarding returns, refunds and cancellations, please don't hesitate to contact us. Please send all returns to the following address:

Gemini London

Customer Services
13 Quadrant Court
Charles Park
Crossways Boulevard
Dartford
Kent, DA9 9AY
UK

Telephone: 0845 371 2343

Please Note: You should not write jewellery, diamonds or similar words which indicates valuable contents, on the package you are returning, as this invites the possible theft of the package.

8. How do I keep up-to-date about new products that Gemini London will be launching?

If you would like for us to send you details of new products or special offers please register with us online.We also have a brochure including special offer vouchers which can be sent to you. Please sign up to receive this every 6 months.

9. Do you comply with the Data Protection Act?

Gemini London is committed to protecting your privacy. We use the information that we collect about you to process your orders. If you choose, we may also use your details to let you know of any special offers, updates to products that you have purchased or new products that we are introducing. We are fully compliant with all aspects of the UK's Data Protection Act.

10. Can you take phone or postal orders as I do not want to give my credit card or debit card details online?

We are able to take phone or postal orders, simply make a note of the goods that you would like to order from Gemini London. Call us to place your order and either give your credit card details over the phone for our customer services advisors to process your details or send a cheque made payable to ‘Gemini London’ to:

Gemini London

Customer Services
13 Quadrant Court
Charles Park
Crossways Boulevard
Dartford
Kent, DA9 9AY
UK

Telephone: 0845 371 2343